About

The iMedX Advantage

By working together, our team is able to produce the highest quality, most secure medical documentation in the industry. By focusing on quality in all aspects of our solutions, we avoid errors and re-works — saving you time and money.

 

Expertise
With a team of 3,000+ experienced employees, iMedX is expert in delivering error-free clinical documents.  Across client segments, our team has gained multiple references and been recognized for their expertise in the clinical documentation domain. As a company, we remain fully committed to continuously strengthening our capabilities and aligning ourselves with customer needs to deliver best-in-class results to our client base.

Industry Leading Methodology
Founded in 2002, iMedX has been present in the clinical documentation domain for 15 years and has since established itself as an industry leader. Our solutions are individually designed to meet the specific needs of each customer and provide maximum value to the healthcare organizations we serve. As the healthcare industry continues to grow and evolve, we remain committed to the continued success of our customers. We help them reduce process friction while providing them with peace of mind.

Customer-Focused Approach
At our core, we are about client service. Delivering what clients want is the major KRA for all stakeholders in the organization. Our never-ending commitment to an extraordinary level of service drives the ultimate value we provide to our clients. Our dedicated client relations executives proactively engage with customers to understand their evolving needs and ensure we are actively responding to meet them. In addition, we maintain a formal process where we check in with our clients to gain insights on how we can improve our performance. As a result, many of the best ideas for process improvement have come directly from our clients.

Worldwide Presence
Headquartered in Atlanta, Georgia, iMedX maintains several offices around the world to meet the local needs of clients. Our worldwide presence allows us to serve our international client base, improve service delivery, and support clients with 24/7/365 service and technical team access. We're always efficiently staffed to ensure production coverage in peak volume periods and our technology is designed to maximize the speed of our team. We can even establish and customize turnaround time standards to meet specific needs.

Data Centricity and Six Sigma Driven Process
We are a client-driven company focused on improving the service we provide. Our Six Sigma Approach allows us to analyze every aspect of health information management and incorporate transcriptionists at all key process points in the process to ensure dependable turnaround time, optimal line accuracy, and premium quality. By understanding the medical context and continually catching errors through this approach, our staff is able to provide unparalleled service and improve the overall customer experience.

Click here to download our e-book and learn more about the benefits of outsourcing Click here to download our case study on the Australian transcription market

What Our Clients Are Saying

“I knew of the quality of coding we had been getting from iMedX over time, and our reimbursement reflected it.”
- Vice President, CFO Phelps County Regional Medical Center Rolla, Missouri
“I’ve worked for iMedX for over ten years. Recently, when my husband’s career moved us to Houston, iMEdX moved with me. I love my work and the connections with the people.”
-Consultant, Texas
“I am trained in many things, but not the computer world, and did not know how I was actually going to do this. Fortunately, my uncertainty dissolved as the company generously took the time to answer my questions, very politely even, as I waded through the learning curve of operations.”
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What our employees are saying

“I love working for iMedX! Since the day I got hired, the HR personnel, the trainers, my manager and coworkers, have all been so kind, professional, supportive and encouraging in helping me reach my potential! I am so grateful to be a part of this company. :)”

 

– Melanie Ciarrocchi
“I have only been with this company a couple months and truly enjoy it. I LOVE the fact that they celebrate MT Week with fun contests and videos and recipes.”

 

– Rebecca McGrew
“I've been withiMedX for 1 year now and it's the best company I've ever worked for, absolutely LOVE it. I've worked for 3 other companies and wish I would've found iMedX a LONG time ago! I do my best and I LOVE being appreciated for it! :-)”

 

– Janice Martinez
“A career with iMedX has seen me expand my skills and given me the freedom to enjoy my family at the same time.”

 

“I LOVE working for this company and doing transcription from home! Far exceeded my expectations of a "big company" when I transitioned from being an independent contractor.”

 

– Linda Baumann
“I have been with iMedX for 2 years and love working for a company that appreciates their employees. We have great communication and teamwork. I enjoy being able to come to work every day knowing through providing quality documentation I am helping to provide excellent patient care! I am thankful to be a part of the best of the best :)”

 

– Ginger Freelen
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Customer Support

At iMedX we believe in Service Excellence. Our teamsupports clients with 24/7/365 service and technical team access. Please contact us by phone or email with any concerns.

404-418-0096 Press 3   ·   helpdesk@imedx.com

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