Service Excellence

Service Excellence

We're a client-driven company focused on improving the service we provide. Through our team approach, employees at every level contribute to the ideas and initiatives that move our company forward. We know success is not built on satisfactory, it is built on extraordinary and it's our never-ending commitment to this level of service that drives the ultimate value we provide to our clients.

We Build Systems with You in Mind

We deliver only best in class technology and provide all of our clients with an array of self-service tools that allow them to monitor and control their work wherever and whenever they need it. For example, the iMedX Express management system enables clients to change job status or priority, create workflows, and edit, approve, and distribute completed documents.

We Listen and Respond

How do we know how we're doing? It's simple: we ask. At iMedX, we maintain a formal process where we check in with our clients to gain insights on how we can improve our performance. We ask about criteria including speed, quality, service and efficiencies. As a result, many of the best ideas for process improvement have come directly from our clients.

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What Our Clients Are Saying

“As a small community hospital, we have experienced an exciting financial turn-around due, in part, to iMedX’s high quality coding services. We receive the highest priority and consistently maintain a low DNFB and great communication!”
- CFO, Washington
“I have been so happy with the service provided by iMedX Australia - I keep wanting to tell other people about it! I have been so happy!”
-Jakub Dreher, Obstetrician and Gynaecologist, Canberra
“My first pleasant surprise was how promptly my dictations returned, usually within 24 hours.”
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What our employees are saying

“I love working for iMedX! Since the day I got hired, the HR personnel, the trainers, my manager and coworkers, have all been so kind, professional, supportive and encouraging in helping me reach my potential! I am so grateful to be a part of this company. :)”

 

– Melanie Ciarrocchi
“I have only been with this company a couple months and truly enjoy it. I LOVE the fact that they celebrate MT Week with fun contests and videos and recipes.”

 

– Rebecca McGrew
“I've been withiMedX for 1 year now and it's the best company I've ever worked for, absolutely LOVE it. I've worked for 3 other companies and wish I would've found iMedX a LONG time ago! I do my best and I LOVE being appreciated for it! :-)”

 

– Janice Martinez
“A career with iMedX has seen me expand my skills and given me the freedom to enjoy my family at the same time.”

 

“I LOVE working for this company and doing transcription from home! Far exceeded my expectations of a "big company" when I transitioned from being an independent contractor.”

 

– Linda Baumann
“I have been with iMedX for 2 years and love working for a company that appreciates their employees. We have great communication and teamwork. I enjoy being able to come to work every day knowing through providing quality documentation I am helping to provide excellent patient care! I am thankful to be a part of the best of the best :)”

 

– Ginger Freelen
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Customer Support

At iMedX we believe in Service Excellence. Our teamsupports clients with 24/7/365 service and technical team access. Please contact us by phone or email with any concerns.

404-418-0096 Press 3   ·   helpdesk@imedx.com

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