Disaster Recovery Support

Notice to iMedX Clients and Affiliates,

On the morning of June 27, 2017, the Nuance’s global network was isolated from external attacks resulting in multiple transcription platform service interruptions. The official press release can be viewed at ( Portions of its network were affected by a global malware incident, which also affected many other companies and organizations worldwide. As soon as Nuance became aware of the situation, it took measures to contain the incident and assess the extent of the impact on its network. Nuance has engaged leading security experts to assist in responding to the incident. Nuance has promised to offer updates to matter via Twitter @nuanceinc and/or at Please forward your questions and concerns to for official responses.

iMedX is committed to offering timely information as it is made available. We will offer updates to this fluid issue in the coming days.

Information will be updated on this site.


iMedX Disaster Recovery Support and Platform Redundancy

iMedX is committed to delivering the highest level of service. Our development team has designed our EXPRESS platform with an advanced technical infrastructure and dynamic programming features. The iMedX Express multi-tenant platform is based on the latest SSL TLS 1.2 security protocol with AS-256 data encryption for the highest data security standards in the industry. We offer data interface neutrality and customized reporting with comprehensive workflow transparency. Our workforce-on-demand resource allocation ensures the best-trained resources are focused on your work with comprehensive audit reviews. We have dedicated over 10 years to ensure we deliver the best transcription value in the industry.

iMedX wants to assure our clients that we have taken every precaution to ensure your data is protected. iMedX and industry security professionals are constructing a technical whitepaper on the iMedX Express platform infrastructure, Workflow Integration and Cyber-Security Defense protocols to prove our network meets the highest security standards. We maintain regular platform maintenance, antivirus/malware, security audits and have implemented the US Department of Homeland Security (DHS) NCCIC ICS-CERT risk mitigation standards dated June 30, 2017 (

iMedX empathize with the Healthcare community due to the most recent worldwide transcription disruption. We have expanded our talented workforce and technical resources to help support institutions that are searching for a partner to meet their needs. Based on the proliferation of Cyber-Attacks, we believe this recent event is a wake-up call, and a transcription disaster recovery solution is a necessity to ensure our Patients. Providers and Stakeholders have confidence in the future.

iMedX is proud to offer ExpressDR. Our world class solution offers platforms redundancy with service level flexibility on demand with 24/7/365 monitoring. We are prepared to support you through this service interruption and meet your long terms needs around the clock to earn your trust. Please give us a call at 404-418-0096 ext. 1, email or complete a contact form at

Please review the links below from US Healthcare Industry periodicals to better understand the malware events earlier this week.

Healthcare IT News:

Healthcare Informatics:

Nuance Official Contact information

If you are a customer of Nuance and need technical assistance or customer support, please visit Nuance’s support page here for the appropriate contact information. Nuance’s customer service phone number is 800-654-1187.

Worldwide Headquarters
1 Wayside Road Burlington,
MA 01803
United States
Tel: 781-565-5000
Fax: 781-565-5001

Nuance Communications Legal Department

Wilson Sonsini Goodrich & Rosati, P.C.
650 Page Mill Road
Palo Alto, CA 94304

Katie Martin: or

Please review the links below from US Healthcare Industry periodicals to better understand the malware events earlier this week.

Healthcare IT News:

Healthcare Informatics:

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