Service Excellence

Customer Support

We Make Service Our Top Priority

At our core, we're about client service. Our CEO, COO, and other top management team members continuously engage with clients to understand their evolving needs and to ensure we're actively responding. Our VP-level relationship leaders regularly speak with client management to monitor service levels and address any needs that arise. We collect and track service metrics to monitor and improve service delivery and support clients with 24/7/365 service and technical team access.

Contact Customer Support

Customer & IT Support

helpdesk@imedx.com

404-418-0096 ext 3

What Our Clients Are Saying

“We worked with 3 different revenue cycle firms before iMedX. Today, we have no compliance issues and our processes are well-executed. We expanded our relationship to ask iMedX to do all the coding for our 80-physician practice. The physicians just love the relief to their workloads. We know the coding is correct.”
- CFO, Washington
“The service offered by iMedX is particularly valuable for me as the operator of a small business, in that on a day to day basis I do not have enough typing to warrant employing a full time secretary; particularly as I draft most documents myself, on-screen.”
"Efficient, reliable, secure, AND accessible 24/7"
Steven Palmisano, CEO Emdat Inc.
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What our employees are saying

“I love working for iMedX! Since the day I got hired, the HR personnel, the trainers, my manager and coworkers, have all been so kind, professional, supportive and encouraging in helping me reach my potential! I am so grateful to be a part of this company. :)”

 

– Melanie Ciarrocchi
“I have only been with this company a couple months and truly enjoy it. I LOVE the fact that they celebrate MT Week with fun contests and videos and recipes.”

 

– Rebecca McGrew
“I've been withiMedX for 1 year now and it's the best company I've ever worked for, absolutely LOVE it. I've worked for 3 other companies and wish I would've found iMedX a LONG time ago! I do my best and I LOVE being appreciated for it! :-)”

 

– Janice Martinez
“A career with iMedX has seen me expand my skills and given me the freedom to enjoy my family at the same time.”

 

“I LOVE working for this company and doing transcription from home! Far exceeded my expectations of a "big company" when I transitioned from being an independent contractor.”

 

– Linda Baumann
“I have been with iMedX for 2 years and love working for a company that appreciates their employees. We have great communication and teamwork. I enjoy being able to come to work every day knowing through providing quality documentation I am helping to provide excellent patient care! I am thankful to be a part of the best of the best :)”

 

– Ginger Freelen
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Customer Support

At iMedX we believe in Service Excellence. Our teamsupports clients with 24/7/365 service and technical team access. Please contact us by phone or email with any concerns.

404-418-0096 Press 3   ·   helpdesk@imedx.com

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