Career Opportunities

We always have our eyes open for talented individuals who wish to become part of our dynamic and growing team. Whether it's at our U.S. Corporate Headquarters in Connecticut, or at our Software Development Center in Hyderabad, India, or from the convenience of your own home, iMedX has a variety of positions available. Here are the positions we are currently looking to fill: 

JOB NOTICE

Director of Professional Support Services - Hyderabad, IN

We are looking for an outstanding candidate in the technical leadership position of Director of PSS (Professional Support Services) to lead areas of IT Infrastructure, Corporate IT, and the technical operations group that supports internal users and departments.

Job Description / Duties:

  1. Provide technical and management leadership to team of 20+ staff with varying skill sets and job functions in the IT domain: Datacenter, Corporate IT, Desktop Support, Operations Support and Database services.
    • Define roles and responsibilities for each sub-division to provide the most efficient IT service delivery to satisfy the needs and expectations of both internal and external customers.
    • Lead and motivate the team to attain high service levels and customer satisfaction.
    • Supervise day to day activities of all members of the team.
    • Drive Management's objectives within the team to achieve improved business results.
  2. Ensure 24x7 high-availability of Systems and Services with proactive monitoring, system redundancy, and advanced planning.
  3. Establish plans for Infrastructure growth, maintenance, monitoring, and obsolescence.
  4. Design and implement IT Policies to meet HIPAA, HITECH, and additional requirements mandated by regulatory standards, best practices, and customer expectations.
  5. Work closely with Development, Production, and Customer Service.
  6. Guide the Team to provide first-response technical support to all issues reported. Technical support includes troubleshooting computer software and hardware, replacement/upgrades, data migration and archival and Active Directory account, mailbox, and distribution list management.
  7. Manage relationships with 3rd-party suppliers to ensure appropriate and agreed levels of support/delivery are maintained.
  8. Oversee IT Change Management including product testing, releases, and customer experience feedback.
  9. Improve intra-departmental communication. Promote new ideas and encourage personal initiatives by all members of the team.
  10. Train staff to improve technical skills to become self-sufficient to handle technical issues with little assistance from Development Team.
  11. Establish guidelines, rules, and processes for faster response and quality IT support.
  12. Create superior customer service/satisfaction and issue ownership/accountability awareness among the team.
  13. Initiate projects to meet new business demands and to address IT risks.
  14. Occasional local and international travel.

Skills Required:

  1. 8+ years of experience in technical and management positions with progressively increasing responsibilities in a 24x7 IT Operational Environment. Experience in Healthcare IT and/or exposure to US Medical Transcription Industry a plus.
  2. Highly knowledgeable about current IT trends and capable of adopting best practices.
  3. Bachelors or equivalent degree in Computer Science, Engineering, or related field.
  4. Relevant IT Management Certifications a plus: e.g., PMP, ITIL, Six Sigma, Security, Data Center Management, etc.
  5. Detail oriented with excellent oral and written communication, organization and presentation skills.

Technical Skills:

  1. Systems: Load Balancers, Managed Switches, Firewalls, CISCO Routers, NAS, Dictation Systems, VOIP, PBX’s.
  2. Data Center Management: Monitoring, Scalability, Stability, Reporting, Security, VLANs, VPNs.
  3. Technologies: Tomcat, HTTPS, 3-tier web-based application architectures.
  4. Standards: HIPAA, HITECH, Healthcare related technologies (EDI, X12, HL7).
  5. Methodologies: Agile, ITIL, PMBOK.
  6. Operating System/Hypervisor: Windows Servers, Linux/Unix, VMware ESX 4.x and 5.x.
  7. Languages: Java, C/C++/C#, Shell scripting, HTML.
  8. Databases: MS-SQL, MySQL, MS-Access.
  9. Misc: MS Office Suite, MS PowerPoint, Visio, MS Project.

Management Skills:

  1. Organizational: Defining an organization to meet business objectives, defining job roles and responsibilities, establishing accountability and follow through, defining and meeting service levels for the department
  2. Project Management: Understanding project requirements, exploring options, prioritizing projects, isolating tasks, building project plans, assessing and managing risks
  3. Communications: Insuring quick responses to queries and issues, establishing protocols to serve an international company, presenting plans and priorities to upper management, ability to present problems and solutions clearly in non-technical language
  4. Budgeting: Establishing personnel and project budgets, capital expenses, licensing, data services
  5. Staff Development: Determining what skills will be needed, assessing staff, reviewing training options, motivating staff to attain new skills, layout out steps necessary for staff to advance to new levels of performance and responsibility, hiring, periodic staff reviews, reward recognition
  6. Leadership: Able to translate business objectives into action items, finding optimal technologies and processes, organizing staff to attain business objectives, improving service through corrective action analysis and planning, leading by example with integrity, strong work ethic, and confidence
  7. Travel: Willing and able to travel as and when required

Please email your resume to: careers@imedx.com.

Product Manager

We are looking for a Product Manager for our Electronic Health Record product – TurboRecord® – a Software-as-a-Service subscription-based offering for small medical practices.  Candidates should have a strong HIT background in marketing, sales, or product management, ideally in the EHR market.

Skills Required:

 Define the product strategy and roadmap for one or more related products

  • Create ROI projections and business plans
  • Understand the market, competitors, and state-of-the-art
  • Detail marketing and product requirements with prioritized features and corresponding justification
  • Work with the development organization to clarify requirements and assess deliverables
  • Work with external third parties to assess partnerships and licensing opportunities
  • Run beta and pilot programs with early-stage products and samples
  • Create product collateral and marketing campaigns
  • Perform product demos to customers
  • Support the sales effort

Please email your resume to: careers@imedx.com.

EHR Abstraction Consultant

iMedX is looking for an EHR Abstraction Consultant to work with clinics and physician practices in helping implement iMedX's Abstraction solutions.  You will be the liaison between iMedX's clinic customers and iMedX's medical abstraction team to help doctors who would like to continue to dictate even as their EHR is implemented.  Most doctors' productivity is reduced with EHR's, because typing into an EHR slows them down, resulting in seeing fewer patients.  This is a serious revenue loss for the clinic.  iMedX can help by allowing the doctor to continue to dictate, while iMedX's medically trained staff consolidates the dictations and other documents into the specific fields in the EHR.  You will help implement this process while inspiring confidence in the clinics through your knowledge and experience with clinic workflow, EHR's, and clinical documentation.

Ideal candidates will be experienced with physician office workflows, have hands-on familiarity with EMR’s/EHR's, have clinical experience in a doctor’s office, have medical documentation experience, and ideally be an RN or equivalent.

Technical Support Engineer (Shelton, CT)

We are looking for a full-time Technical Support Engineer to support clients and IT infrastructure. The position provides an opportunity for growth.

Job Description:

The candidate will provide technical support to customers that use iMedX's various Internet based products. Candidate will possess broad technical understanding to support client/user side and server side technologies of tiered web based products. Candidate should have excellent customer service and problem solving capability.

  • Provide Tier 1 and 2 technical customer support for iMedX's Internet based products.
  • Work with Customer Support and Development teams to resolve customer issues.
  • Assist in corporate IT and Datacenter Infrastructure maintenance and high availability activities.
  • Setup servers and IT Infrastructure Systems.
  • Document issues and resolutions.
  • Involves occasional lifting (Servers, Desktops etc).
  • Local travel might be involved (travel cost reimbursed).

Requirements:

  • Experience in installation, troubleshooting, analysis and issue resolution/escalation of Internet based thin client software applications.
  • Experience in administration or support of 24x7 high-availability network infrastructure.
  • Must excel in fast-paced working environment.
  • Strong understanding of TCP/IP, routing, OSI Layers, Windows Server Administrations, network security.
  • Related Technologies: DNS, Domain controllers, Web/FTP Servers, Linux, Firewalls.
  • Excellent communication and writing skills.
  • Experience:  1-3 years experience in IT/Helpdesk or Infrastructure Support.
  • Education:  Preferred: Relevant IT Industry certifications and/or Bachelor's degree in Computer Science or related field.

Location: Shelton, CT
Compensation: Based on Experience
Please email your resume to: careers@imedx.com.
Principals only. Recruiters, please don't contact this job post.

Medical Transcriptionists

Skills Required:

  • Seasoned knowledge of medical terminology, anatomy and physiology, disease processes, signs and symptoms, medications, and laboratory values.
  • In-depth or broad knowledge of a specialty (or specialties) as appropriate.
  • Knowledge of medical transcription guidelines and practices.
  • Excellent skills in English usage, grammar, punctuation, and style.
  • Ability to operate dictation and transcription equipment, and other equipment as specified, and to troubleshoot as necessary.
  • Ability to work independently with minimal or no supervision.
  • Ability to work under pressure with time constraints.
  • Certified medical transcriptionist (CMT) status preferred or 1-2 years’ experience

Please email your resume to: careers@imedx.com. Or, If you are interested in becoming a Medical Transcriptionist or Editor, please click here.

Quality Assurance

Minimum Qualifications Required:

  • Must be a highly skilled transcriptionist or editor maintaining consistent transcription quality of 99% or higher with 2-3 years’ experience
  • Demonstrate ability to work in all specialties. 
  • In-depth knowledge of The AAMT Book of Style.
  • CMT preferred. 
  • Advanced knowledge of medical terminology, anatomy, physiology, disease processes, signs and symptoms, medications, and laboratory values.
  • Excellent written and oral communication skills, including grammar, punctuation, and style, in order to provide consistent quality feedback.
  • Understanding of security and compliance regulations in regard to HIPAA.
  • Ability to understand diverse accents, dialects, and varying dictation styles.
  • Proficient in referencing, researching, reporting, tracking, and monitoring. 
  • Ability to multi-task with multiple priorities and time frames. 
  • Ability to work independently with minimal or no supervision. 

Please email your resume to: careers@imedx.com.

Customer Care Representative

The Customer Care Representative acts on behalf of the company in all dealings with the client and is responsible for managing day-to-day activities to achieve the objectives of the client’s contract.  This position requires the ability to establish cooperative working relationships with the various clients and support staff.

Qualifications/Skills:

  • 2-3 years’ experience in customer care
  • Attention to detail and accuracy
  • Experience in direct client contact and conflict resolution
  • Knowledge of Word, Excel, Outlook, databases, and application flow
  • Knowledge of good customer care practices and telephone skills
  • Excellent time management skills and ability to multi-task

 Location: In Office, Connecticut or Ohio

Please email your resume to: careers@imedx.com.

Java Tech Leads

Based in Hyderabad, India, the Tech Lead will have experience in design, development, testing, implementation and documentation of applications. Will be responsible development and testing of the product. Must mentor and lead a vibrant, young development team.

Requirements:
Candidate must be an engineer from a reputed engineering college, with very good analytical skills and excellent written and verbal communication skills.
Candidate must have 4-8 years development experience, 5 years full lifecycle development, 2 years OO design and development including expertise in UML, 4 years Java development, 2 years experience with relational databases.

Job Code: TL-Java-Hyd-2006/07
Location: Hyderabad

Please email your resume to indiacareers@imedx.com with the Job Code in the email subject.

Sr. Java Developers

Based in Hyderabad, India, Sr. Java Developers will have experience in developing, testing and documenting of applications. Will be responsible for developing rich applications, based on innovative technologies like Crossbow platform and Gladius servers.

Requirements
3-5 years development experience, minimum 3 years Java development, 1 year experience with relational databases.

Job Code: Sr.Dev-Java-Hyd-2006/07
Location: Hyderabad

Please email your resume to indiacareers@imedx.com with the Job Code in the email subject.

Software Testing Engineers

Based in Hyderabad, India, Software Test Engineers will be responsible for Testing and Releasing applications to the Production environment. They will be writing and executing Test Plans and Test Cases

Requirements
Minimum 3 years experience in S/w Testing, Automated Test tools.

Job Code: QA-SW-HYD-2006/07
Location: Hyderabad

Please email your resume to indiacareers@imedx.com with the Job Code in the email subject.

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